Passport Services Frequently Asked Questions

Frequently asked questions about NC State’s Passport Services office are detailed below. For specific questions relating to the passport application, please see the Department of State’s website.

 

Each passport application takes 15-20 minutes to process. Please reserve one appointment per person.
Yes, we use a “live” on-line calendar system for appointments. When an appointment is scheduled, it will no longer appear as an option for you to select. Our appointments are usually full at least six weeks out. Due to the volume of phone calls received, we may not be able to respond to voice mails pertaining to questions about appointment times.
Email is the preferred method of communication. Please send questions to passport-services@ncsu.edu. Due to the high volume of phone calls received, we may not be able to answer the phone or return voicemails.
As an acceptance facility, our role is to accept and submit application materials to the Department of State, who have the final say in issuing passports. While we strive to complete the process with utmost accuracy and exceptional customer service, we cannot guarantee that every application will go through the first time. Passport applicants are advised to hold off on purchasing international flights until passports are received.
At this time, we are not able to accept payment by credit card. The execution fee ($25) and photo fee ($15) are retained by NC State and must be paid via cash. All other fees (passport book and/or card, expedited and overnight delivery fees) are mailed to the Department of State and must be paid with a check or money order.
Yes. You can expect to receive your passport back in 2-3 weeks for expedited service. See the Department of State’s website for fees. If you need your passport in under 3 weeks, you must go in-person to a Regional Passport Agency. The closest locations to Raleigh are Atlanta or Washington DC. See the website for Regional Passport appointment details. Appointments can be booked on-line.
For North Carolina births, visit NC Vital Records to order an official birth certificate. For other states, search for vital records in the state of birth.
You can track your U.S. Passport Application Status online. Enter the applications Last Name, Date of Birth, and the last four digits of their social security number. You can also call the National Passport Information Center at (877) 487-2778.
As an acceptance facility, our role is to accept and submit application materials to the Department of State. We track each mailing to ensure that it has been delivered to the Department of State. We do not retain any personal information in regarding the status of applications in our office.
Your proof of citizenship normally follows your passport book and/or card. Your passport will be sent priority mail, and your documents regular mail. Please allow up to 10 days to receive all of your supporting documents (sometimes in separate mailings). You should direct all questions regarding the status of your application to the National Passport Information Center at (877) 487-2778.
Passport Services values your feedback. We use this information to improve our service. You can provide feedback about your experience at NC State Passport Services by using the Department of State’s on-line form or by emailing our office directly passport-services@ncsu.edu.